Terms of service
These terms and conditions apply to all purchases made through the website of Vellorly London, reachable via info@vellorly.com and at https://vellorly.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after full payment has been received. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
- Processing time: 1–3 working days
- Shipping time: 5–10 working days (depending on location)
- Shipping takes place directly from our supplier
5. Returns and Cancellations
Please refer to our separate returns policy for all conditions.
6. Liability
We are responsible for ensuring that your order is delivered in accordance with UK consumer law. Once the parcel has been marked as delivered by the carrier, responsibility transfers to the customer. Please carefully check the address provided. This does not affect your statutory rights.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Vellorly London and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@vellorly.com. We aim to respond within 5 working days.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales.