Refund policy

At Vellorly London, we do everything we can to keep our customers satisfied. However, you may wish to return a product. This document clearly sets out our returns policy.

Conditions for Returns

• You may only register a return after you have physically received the item.
• Return costs are the customer's responsibility, including any international shipping charges.
• Items must be unused, unworn, undamaged, and in their original condition, with all labels and tags still attached.
• Trying on items is permitted; wearing is not.
• Returning products intentionally ordered in multiple sizes with the intention to partially return is not permitted.

Return Process

1. Register your return via info@vellorly.com within 14 days of receiving the item.
2. We will provide you with the returns address.
3. You must send the item back entirely at your own expense, including any customs duties or postage/shipping costs.
4. We recommend using a shipping method with track & trace.

Refunds

Once the item has been received and approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

• We are not responsible for lost parcels if the tracking indicates the item was delivered to the address provided.
• If an incorrect address has been provided, this is the customer's responsibility.
• Address errors must be reported within 24 hours of placing the order.

Contact

For questions about returns, you can contact us at info@vellorly.com.