Shipping policy

We aim to deliver your order as quickly and accurately as possible. This document provides all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with the tracking details.

Delivery Time

The average shipping time is 5 to 10 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier. As a result, customs duties may apply depending on the country of delivery.

Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

Responsibility During Shipping

• If the tracking information shows that the parcel has been delivered, responsibility transfers to the customer.
• Please check your address carefully; errors must be reported within 24 hours of placing the order.

Contact

For questions regarding shipping, you can contact us at info@vellorly.com.