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A considered experience, from first look to first wear
At Vellorly London, every piece is part of a complete experience — not just a product.
From the moment you discover our collections, to the day your order arrives and the first time you wear it, each step is guided by care, intention and attention to detail. We believe that how something is prepared matters just as much as how it looks.
Every order is carefully checked, thoughtfully packed and handled with respect for the woman who will wear it. Because for us, feeling confident, comfortable and considered is essential — not optional.
This is how we create pieces that don’t just fit your wardrobe, but fit your life.
Testimonials
★★★★★
Fast delivery and beautifully packaged. The chunky knit jumper is exactly as pictured. The mustard colour is stunning and it’s perfect for layering throughout autumn and winter. I’ll definitely be ordering again.
20 December 2025
★★★★★
Very impressed! The dress is even more beautiful in real life — the fabric feels luxurious but lightweight. It's elegant without being overdressed, perfect for both work events and weekends. A brilliant find.
15 January 2026
★★★★★
I was a little unsure about sizing, but the guide was accurate. The coat and scarf combination is so elegant and the fabric feels luxuriously warm. Great customer service when I had a quick question too.
8 January 2026
★★★★★
The quality is outstanding. I've worn my quilted jacket on several occasions already and it still looks brand new. The fit is relaxed yet structured — exactly what I was looking for this season.
28 November 2025
★★★★★
Absolutely love my new dress! The fabric drapes beautifully and the rich brown tone is so versatile — it works just as well for a dinner out as it does for the office. A timeless piece I'll be wearing for years.
3 February 2026
★★★★★
I've been searching for timeless pieces that don't go out of style, and Vellorly delivers. The dress is beautifully made — the delicate floral detail adds such a refined touch. I've already received so many compliments.
12 December 2025
★★★★★
Fantastic experience from start to finish. The website is easy to use, delivery was quick, and the keychain charm looks even better in person. I’ll definitely shop here again!
25 January 2026
★★★★★
I'm so pleased with my purchase. The longline coat is even better in person — the colour is versatile and the fit is incredibly flattering. I've already worn it every day this week. Worth every penny!
30 January 2026
Frequent Questions
Orders are processed within 24-48 business hours and typically arrive within 5-8 business days.
Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Please note: Processing times may be slightly longer during peak seasons or promotional periods.
Absolutely! We want you to love your purchase. You have 30 days from the date of delivery to return any item for a full refund or exchange.
Items must be unworn, unwashed, with all original tags attached. Simply contact us to initiate a return and we'll provide you with a prepaid return label (UK returns are free).
Refunds are processed within 5-7 business days of receiving your return.
Each product page includes a detailed size guide with measurements in both UK and EU sizes. We recommend measuring yourself and comparing your measurements to our size chart for the best fit.
Our pieces are designed for a contemporary, relaxed fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Still unsure? Our customer service team is happy to provide personalised sizing advice – just drop us a message!
We accept all major payment methods to make your shopping experience as convenient as possible:
Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
Digital Wallets: PayPal, Apple Pay, Google Pay
Shop Pay: For faster checkout on return visits
All transactions are processed securely through Shopify's encrypted payment gateway. Your payment information is never stored on our servers.
Your satisfaction is our priority. We carefully curate each piece in our collection to ensure exceptional quality and timeless style.
If for any reason you're not completely satisfied with your purchase, our 30-day money-back guarantee means you can return it hassle-free for a full refund.
We also inspect every item before dispatch to ensure it meets our quality standards. If you receive a damaged or defective item, please contact us immediately and we'll arrange a replacement or refund at no cost to you.
Our customer service team is here to help! We typically respond within 24 hours on business days.
Email: info@vellorly.com
Live Chat: Available Monday-Friday, 9am-6pm GMT
Contact Form: Visit our Contact page
Whether you have questions about sizing, styling, or your order status, we're always happy to assist. No question is too small!
Royal Mail Tracked Delivery
We partner with Royal Mail Tracked Delivery to guarantee a reliable and secure service for every order.
CUSTOMER SERVICE
Our team is always here to assist you, every day of the week. No matter when you need help, we're just a message away!
30 DAYS RETURN POLICY
After receiving the order, you have 30 days to decide whether to keep the product or return it effortlessly