Trench winter coat with high collar

Orders are processed within 24-48 business hours and typically arrive within 5-8 business days.

Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Please note: Processing times may be slightly longer during peak seasons or promotional periods.

Absolutely! We want you to love your purchase. You have 30 days from the date of delivery to return any item for a full refund or exchange.

Items must be unworn, unwashed, with all original tags attached. Simply contact us to initiate a return and we'll provide you with a prepaid return label (UK returns are free).

Refunds are processed within 5-7 business days of receiving your return.

Each product page includes a detailed size guide with measurements in both UK and EU sizes. We recommend measuring yourself and comparing your measurements to our size chart for the best fit.

Our pieces are designed for a contemporary, relaxed fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Still unsure? Our customer service team is happy to provide personalised sizing advice – just drop us a message!

We accept all major payment methods to make your shopping experience as convenient as possible:

Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
Digital Wallets: PayPal, Apple Pay, Google Pay
Shop Pay: For faster checkout on return visits

All transactions are processed securely through Shopify's encrypted payment gateway. Your payment information is never stored on our servers.

Your satisfaction is our priority. We carefully curate each piece in our collection to ensure exceptional quality and timeless style.

If for any reason you're not completely satisfied with your purchase, our 30-day money-back guarantee means you can return it hassle-free for a full refund.

We also inspect every item before dispatch to ensure it meets our quality standards. If you receive a damaged or defective item, please contact us immediately and we'll arrange a replacement or refund at no cost to you.

Our customer service team is here to help! We typically respond within 24 hours on business days.

Email: info@vellorly.com
Live Chat: Available Monday-Friday, 9am-6pm GMT
Contact Form: Visit our Contact page

Whether you have questions about sizing, styling, or your order status, we're always happy to assist. No question is too small!